'Can I Get This Cheaper Online?' - What can you and your practice do about this?
28 July 2019
Can I get this cheaper online?
‘Yep, you probably can’ is the
unfortunate answer. Almost everything purchased by a client in a practice is cheaper online and it’s infuriating.
But isn’t that just a sign of the times?
I was at a talk recently by
the CEO of a Telemedicine’s company and long story short – we’re blaming the
A... Continue reading
Mental Health in the Industry
16 June 2019
Mental Health in
If only we spent as much time on our mental
health as we did our physical health!
‘I don’t spend much time on my physical
health’ is a common response. You do! You just don’t realise it.
health care isn’t just running or swimming etc, it comes in the form of
brushing your teeth, showering, drinking water, using moisturiser, the list
goes on. There is lots we do on a daily basi... Continue reading
Clients don't care how much you know until they know how much you care.
09 June 2019
don’t care how much you know until they know how much you care.
the misinformed client and winning them over.
So, I find
myself sat here after listening to a piece on LBC recently as I am now ‘of
age’. The article was explaining why there has been a surge in measles in the
USA (300 cases in January 2019 alone) and why it is of such a concern.
blame is social media allowing a lay person to convince other lay peop... Continue reading
23 December 2018
Lucy’s Law – the next step?
law has now helped put a ban on the third party sales of puppies and kittens –
Hurrah, and it was just in time for Christmas too when many puppies and kittens
will be bought ready to delight, sometimes unsuspecting, people on the big day
who will now have a 10 year+ commitment to an animal which may not be
always say to me that they want a puppy/kitten but also want to adopt. So after
my 20 minute generic talk on... Continue reading
The Professional Client
01 November 2018
The Professional Client
you’re behind the scenes, do you know what is happening on the front stage?
As a practice manager/partner/owner a lot of
your time is taken up in the office, consult room, theatre etc., do you know
what type of care the client is receiving when in the waiting room?
I have self-labelled myself as a professional
client, I have 12 years’ experience in veterinary customer care and my current
‘9... Continue reading
Chunk Training Top Tips: Role Models - A Pause for Reflection
01 October 2018
Recently I attended the untimely funeral of a man
who I first met in the role of our business coach, and later became a
good friend. At the service, it was obvious that he had made a
difference not only to my life, but to those of most people whose paths
he touched. He was responsible for the progression of my own practice
from a low key service provider, to one that is actively sought out by
clients and by top quality prospective staff. We are incredibly proud of... Continue reading