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Mental Health in the Industry

By Catherine Watkins
16 June 2019
Our Blog

Mental Health in the Industry

If only we spent as much time on our mental health as we did our physical health!


‘I don’t spend much time on my physical health’ is a common response. You do! You just don’t realise it. 

Physical health care isn’t just running or swimming etc, it comes in the form of brushing your teeth, showering, drinking water, using moisturiser, the list goes on. There is lots we do on a daily basi... Continue reading

Tags: mental health fun bingo training happy veterinary
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Clients don't care how much you know until they know how much you care.

By Catherine Watkins
09 June 2019
Our Blog

Clients don’t care how much you know until they know how much you care.

Tackling the misinformed client and winning them over.  

So, I find myself sat here after listening to a piece on LBC recently as I am now ‘of age’. The article was explaining why there has been a surge in measles in the USA (300 cases in January 2019 alone) and why it is of such a concern.

Partly to blame is social media allowing a lay person to convince other lay peop... Continue reading

Lucy's Law

By Catherine Watkins
23 December 2018
Our Blog

Lucy’s Law – the next step?

So, Lucy’s law has now helped put a ban on the third party sales of puppies and kittens – Hurrah, and it was just in time for Christmas too when many puppies and kittens will be bought ready to delight, sometimes unsuspecting, people on the big day who will now have a 10 year+ commitment to an animal which may not be appropriate.

Friends always say to me that they want a puppy/kitten but also want to adopt. So after my 20 minute generic talk on... Continue reading

Tags: lucys law dogs puppy farming veterinary vet nurse dogs puppy

The Professional Client

By Catherine Watkins
01 November 2018
Our Blog

The Professional Client

Whilst you’re behind the scenes, do you know what is happening on the front stage?

 

As a practice manager/partner/owner a lot of your time is taken up in the office, consult room, theatre etc., do you know what type of care the client is receiving when in the waiting room?

 

I have self-labelled myself as a professional client, I have 12 years’ experience in veterinary customer care and my current ‘9... Continue reading

Tags: receptionist training blog veterinary client care

Chunk Training Top Tips: Role Models - A Pause for Reflection

By Catherine Watkins
01 October 2018
Our Blog

Dear all,



Recently I attended the untimely funeral of a man who I first met in the role of our business coach, and later became a good friend. At the service, it was obvious that he had made a difference not only to my life, but to those of most people whose paths he touched. He was responsible for the progression of my  own practice from a low key service provider, to one that is actively sought out by clients and by top quality prospective staff. We are incredibly proud of... Continue reading

Tags: role model influence
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